Returns & Exchanges

Returns & Exchanges

Your satisfaction is important to us! To submit a return request please visit our Return Instructions Page.

 
EmailUs

Email Us

Our friendly customer service team is available by
EMAIL
Monday - Friday 9am-5pm EST 
Saturday & Sunday CLOSED.

Emails will be answered in the order they are received. Please allow up to 2-3 business days for response.  For Returns, Click Here





Our phones have limited availability, typically from:
Mon, Wed, Thu and Fri from 9am-3pm EST  
   (888)872-6855

FEBUARY Phone Hours (EST)
  • General Hours: Mon, Wed, Thu, and Fri 9am-3pm EST
    • Tue: CLOSED
    • Sat and Sun: CLOSED
  • Wed 2/11: CLOSED











Corporate Headquarters
101 Greenwood Ave
Suite 410
Jenkintown, PA 19046

Factory
840 4th St
Henderson, KY 42420

FREQUENTLY ASKED QUESTIONS

What is your Return Policy?
We accept returns up to 30 days after you receive your product. View our full Return Policy here.

I have a problem with an order, what can I do?
Use the form on this page to email us. We will get back to you shortly. To submit a return request, please visit our Return Instructions Page.

Do you accept international orders?
Currently, we are accepting orders for the United States and Canada only.

Can I cancel an order?
If you need to cancel an order please let us know as quickly as possible and we will do our best to cancel the order for you. Once an order begins processing it will be too late for us to cancel the order. Orders are submitted for processing twice a day, both in the morning and afternoon. Due to this, cancelation time periods will vary depending on when orders are submitted. When contacting us be sure to provide us know the order number, the full name it was placed under and the shipping zip code. If your product has begun processing, it will be treated as a return, and is subject to the terms and conditions of our Return Policy (FAQ #1 above).